Effective Date: January 1, 2026
Important Notice Regarding Text Messaging Data
NextGen Collision (“we,” “us,” or “our”) does not share customer opt-in information — including phone numbers and consent records — with affiliates or third parties for marketing, promotional, or any other purpose unrelated to providing our services directly. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information:
Name, email address, phone number, and physical address; payment information when you make a purchase or request a quote; and opt-in records and timestamps for communication channels like SMS and email.
Non-Personal Information:
IP address, browser type, and device information; website usage patterns and analytics; and cookies and similar technologies.
Customer Communication:
Records of inquiries and service requests; appointment details and preferences; and service history and feedback.
2. How We Use Your Information
We use the information we collect to provide and improve our services; process transactions and payments; communicate with you about inquiries, appointments, and promotions; enhance website functionality and your experience; help prevent fraud and keep our systems secure; and keep records of your communication preferences and consent.
3. SMS Messaging & Compliance
Text Message Program Terms. By opting into our SMS messaging, you agree to receive texts related to our services — appointment reminders, customer support, and important updates.
Opt-In & Consent. You’ll only receive messages if you’ve explicitly opted in. We keep timestamped records of every opt-in action, and we comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws.
Opting Out. You can cancel SMS notifications at any time by replying “STOP.” You’ll get a final confirmation message, and we won’t send anything further unless you opt back in. Opt-out requests are processed right away.
Message Frequency & Content. How often we text you depends on your interactions with us. Messages relate directly to the services you’ve requested, and we won’t send promotional content without your specific consent.
Help & Support. Reply “HELP” for assistance, or reach us at info@nextgencollision.com. Support is available during regular business hours.
Carrier Information. Standard message and data rates may apply. Carriers aren’t liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.
SMS Data Protection. We do not share mobile information with third parties or affiliates for marketing or promotional purposes. We may share information with subcontractors who support our operations, such as customer service providers, but text messaging originator opt-in data and consent are never shared with any third party outside that scope. We maintain strict safeguards around your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We don’t sell, rent, or trade your personal information. We may share it with:
Service Providers: third-party vendors who support our operations, such as payment processing and appointment scheduling, and SMS aggregators or providers solely to deliver messages you’ve consented to receive. Every service provider we work with is contractually required to keep your information confidential and secure.
Legal Compliance: when required by law, legal process, or to protect our rights, or in response to a valid law enforcement request or court order.
Business Transfers: in the event of a merger, acquisition, or sale of assets — in which case your information stays protected under the terms of this policy.
Text messaging originator opt-in data and consent are excluded from every category above and will never be shared with third parties, other than the aggregators and providers who deliver our text messages.
5. Data Security
We maintain reasonable safeguards to protect your personal information, including encryption of sensitive data in transit and at rest, secure access controls and authentication, regular security reviews, staff training on data protection, breach notification procedures consistent with applicable law, and secure backups with disaster recovery in place.
That said, no method of transmission over the internet or electronic storage is completely secure. We use commercially reasonable measures to protect your information, but we can’t guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to analyze site traffic and user behavior, remember your preferences, improve website functionality, and measure how effective our services are. You can control cookies through your browser settings, though disabling them may limit some features of our website.
7. Your Rights & Choices
You have the right to access, update, or delete your personal information; opt out of marketing emails by clicking “unsubscribe”; opt out of SMS messages by replying “STOP”; ask how we process your data; withdraw consent for future communications at any time; and file a complaint with a supervisory authority if you believe your rights have been violated.
To exercise any of these rights, contact us using the information in Section 10.
8. Third-Party Links
Our website may link to third-party sites. We aren’t responsible for their privacy practices, and we encourage you to review their policies directly. This Privacy Policy applies only to information collected by NextGen Collision.
9. Changes to This Privacy Policy
We may update this policy from time to time. The most current version will always be posted on our website along with its effective date. If we make a significant change, we’ll notify you by email or through a notice on our site.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
NextGen Collision
11777 Southlake Dr, Houston, TX 77077
Phone: (281) 640-2000
Email: info@nextgencollision.com
Website: nextgencollision.com
By using our website and services, you consent to this Privacy Policy.