Effective Date: January 1, 2026
SMS Messaging Terms & Compliance
1. Program Description. This messaging program sends appointment confirmations and reminders to customers who’ve booked service with NextGen Collision through nextgencollision.com or our online scheduling forms, and who have affirmatively opted in to receive SMS notifications. Consent is collected through a dedicated SMS checkbox on our web forms. Messages may include booking confirmations, appointment reminders, rescheduling notices, and customer support communications.
2. How to Opt Out. You can cancel this SMS service at any time by texting “STOP” to the number that messaged you. We’ll send a confirmation once you’re unsubscribed, and you won’t receive further texts from us after that. To start receiving messages again, simply opt in the same way you did originally.
3. Getting Help. If you run into any trouble with this program, text “HELP” for assistance, or reach us directly at info@nextgencollision.com or (281) 640-2000 during business hours.
4. Carrier Liability. Wireless carriers aren’t responsible for delayed or undelivered messages.
5. Message & Data Rates. Standard message and data rates may apply to texts sent between us. How often you hear from us depends on your appointments and how you use our services. Reach out to your wireless carrier with questions about your specific plan.
6. Carriers We Support. Our texting program works across all major U.S. carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional providers.
7. Age Requirement. You must be at least 18 years old to take part in our SMS program.
8. Privacy. For details on how we handle your information, see our Privacy Policy.
We follow all applicable laws and regulations regarding SMS communication, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
General Terms
This website (the “Site”) is owned and operated by NextGen Collision (“we,” “us,” or “our”). By using the Site, you agree to these Terms of Service, along with our Privacy Policy and any additional terms that may apply to specific pages, products, or services offered through the Site.
Accessing the Site in any way — automated or otherwise — means you accept these Terms of Service.
We may revise these Terms or add new conditions at any time; the updated version will be posted on this page. Continuing to use the Site after changes go live means you accept the revised Terms.
Intellectual Property Rights
Our License to You. Everything on this Site belongs to NextGen Collision, our affiliates, or our licensors, and is protected under copyright, trademark, and other intellectual property law. The Site is made available strictly for your personal, non-commercial use.
You may not use the Site or its content in a way that infringes on our rights or that we haven’t authorized. Unless we’ve given explicit permission, you may not modify, copy, republish, upload, sell, create derivative works from, or otherwise distribute material from the Site. You’re welcome to print or download individual pages for personal, non-commercial reference, as long as copyright notices stay intact.
Your License to Us. If you submit material to us — comments, reviews, photos, social posts, or anything similar — you’re confirming that you own it or have permission to share it. By submitting it, you grant us a royalty-free, worldwide, irrevocable license to use, edit, distribute, and display that material.
Disclaimers
The Site may link to third-party websites. Linking to a third-party site doesn’t mean we endorse it or vouch for anything on it.
Everything on the Site — information, products, and services — is offered “as is,” without warranties of any kind, express or implied. To the extent permitted by law, we disclaim all warranties, including any implied warranty of merchantability or fitness for a particular purpose.
You agree to indemnify and hold harmless NextGen Collision, along with its officers, employees, and agents, from any claims or damages arising from your breach of these Terms.
Online Commerce
Some parts of the Site may let you purchase products or services from third-party vendors. We aren’t responsible for the quality, accuracy, or reliability of what those vendors provide. If you buy something from a third party through a link on our Site, both that merchant and we may collect information from your visit, including payment details.
Any transaction with a third-party vendor is strictly between you and them — we’re not liable for any loss or issue that results from it.
Registration & Passwords
Some features of the Site may require you to register an account. When you do, you agree to provide accurate, complete information and to keep your login credentials confidential. You’re responsible for all activity on your account.
If you think someone has accessed your account without permission, let us know right away at info@nextgencollision.com. We aren’t responsible for losses that result from failing to secure your account.
Termination
We may suspend or terminate your access to the Site without notice if we believe you’ve violated these Terms or engaged in conduct we consider inappropriate or unlawful. If that happens, you must stop using the Site and any content you obtained from it.
Governing Law
These Terms are governed by the laws of the State of Texas, and any dispute arising from them will be resolved through binding arbitration in that jurisdiction.
Changes to These Terms
We may update these Terms of Service from time to time. The most current version will always be posted here, along with its effective date.
Contact Us
NextGen Collision
11777 Southlake Dr, Houston, TX 77077
Phone: (281) 640-2000
Email: info@nextgencollision.com
Website: nextgencollision.com
By using our website and services, you agree to these Terms of Service.